How do I return my spindle for repair?...
|Step 1: Find your nearest authorised repair centre
Check the Westwind Repair Centres listings page to find your nearest Westwind authorised repair centre. We recommend you contact them first as not all spindles are supported at all repair centres. Westwind’s Service Centre in the UK offers a full range of repairs, although some parts are made to order.
Step 2: Request an RMA number
For returns to the UK only (for regional returns, contact your nearest repair centre):
By having an RMA number in advance this will help to speed up the process and reduce the turnaround time of your items.
If you are an existing customer you should contact Westwind for an RMA number by emailing: firstname.lastname@example.org.
If you are a new customer and do not have an account with Westwind you can still obtain an RMA number by emailing email@example.com with the following details:
- Company name
- Full postal address (including postal code and country)
- Contact name
- Telephone number
- Fax number
- Email address
- Vat number (for customers based in the EU)
Alternatively you can contact Westwind’s Service Centre: Tel/Fax: +44 (0)1202 627228. We will reply to all RMA enquiries within 48 hours.
Step 3: Complete a Spindle Repair/Warranty Form
To speed up the process, you can help us by completing Westwind’s Spindle Repair/Warranty form. This will assist us by indicating the reason for returning your spindle for repair. Once complete, either fax or email to Westwind in advance, or send back with your returned spindle.
Step 4: Return you spindle
Once you have requested an RMA form and completed a spindle repair/warranty form, simply return your spindle to your chosen authorised repair centre.
Upon receipt of your spindle we will carry out a free evaluation and issue a report if required. The quotation will then be sent to you for your approval. No work will be carried out or parts ordered until we receive your approval. Please note: we are unable to provide a quotation prior to receiving your spindle.